YotaPhone Warranty Terms

Updated as at 15 December, 2014


The following are the terms of the manufacturer’s warranty offered by Yota Devices Limited (‘Yota’) to consumers in Malaysia in relation to the YotaPhone and accessories.

The benefits conferred by a manufacturer’s warranty such as that offered by Yota (the ‘Yota Warranty’) are in addition to any and all rights and remedies conferred by applicable consumer protection laws and regulations, including but not limited to the rights described below.

The Yota Warranty

Yota warrants to you, as the original purchaser and end-user of a YotaPhone and accessories (the ‘Products’) purchased from an authorized Yota retailer, that during the warranty period described below (the ‘Warranty Period’) and subject to the exclusions set out below, the Products:

• will be free from material defects;
• will be fit for the purpose for which they are intended; and
• will perform in accordance with the Yota performance specifications applicable to the Products (the ‘Specifications’).

The Warranty is only valid in Malaysia, and Products purchased in Malaysia are not eligible for any international warranty service. The Warranty Period shall commence on the date of original purchase of the Products by you as the first end-user and shall continue for 12 months thereafter.

The Yota Warranty does not cover faults, defects or non-conformity attributable to any one or more of the matters or circumstances described below.

If the Products are defective or do not conform to the relevant Specifications and you wish to rely on the Yota Warranty, you return the Products without delay to a Yota Devices Authorized Repair or Service Centre for inspection and servicing or replacement. Before returning any units for service, you should back up data and remove any confidential and/or personal information from the product. Yota Devices is not responsible for any damage or loss to data, information, apps or programs installed on the device.

Please refer to our website (yotaphone.com) for details of how to contact us; the location of Yota Devices Repair and Services Centres; and a full description of the procedure to be followed in order to rely on the Yota Warranty.

As a consumer, you may have other legal rights and protections including warranties implied by statute and the Yota Warranty does not in any way limit or restrict such rights.

Exclusions to the Yota Warranty

The Yota Warranty will not apply in relation to any fault, defect or lack of conformity with Specifications arising from or in connection with:

(i) fair wear and tear;
(ii) wilful damage, misuse, abnormal storage or working conditions, accident, negligence by you or by any third party;
(iii) any failure to operate or use the Products in accordance with the user instructions;
(iv) any alteration or repair carried out by you or by any third party who is not one of our authorized repairers;
(v) exposure to extreme temperature, liquid, damp or food spills;
(vi) improper testing, operation or maintenance;
(vii) connection with incompatible sources or implementation of unauthorized software applications;
(viii) use of the Products in conjunction with ancillary or peripheral equipment not supplied by Yota Devices;
(ix) defects related to range, coverage, availability, reliability, grade of service or operation of any cellular network; or
(x) any specification provided by you.

Note: The talk-time, stand-by time and total life cycle of the battery will depend on usage conditions and network configurations.